Customer Service

Next Class: Monday 7th of March to Saturday 7th of May


Cost: 750

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Johnny Manela - 

Class Decription

This course is designed to acquaint students with the components of successful customer service as those components might apply to a variety of entry level positions in local businesses. The components of a successful customer service program most often taught to employees include: telephone etiquette, trust and rapport building, active listening skills, problem solving, defusing anger, stress control, email etiquette, managing customer expectations, goal setting, and creating customer loyalty.