Customer Service

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Johnny Manela -

manelaj@mybrcc.edu 
225-359-9205

Class Description

This course is designed to acquaint students with the components of successful customer service as those components might apply to a variety of entry level positions in local businesses. The components of a successful customer service program most often taught to employees include: telephone etiquette, trust and rapport building, active listening skills, problem solving, defusing anger, stress control, email etiquette, managing customer expectations, goal setting, and creating customer loyalty.

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