IT Help Desk FAQs

Printing FAQs
Email FAQs
Canvas FAQs
BRCC Connect FAQs
Student Computer Lab Hours


When do I get my free printing credits?
Your printing credit will be added to your ID card after the first 15 work days of the semester.

How do I print before my free printing credits get loaded to my ID card?
You will need to add money to your ID card in order to print before the free printing credits load to your card.

Where do I add money to my ID card?
There are three VTS machines on campus where you can add money to your card: 

How do I add money to my ID card?
Insert your ID card with the picture facing up and going into the slot first. The machine will check your account. You can then insert money in dollar bills into the machine. Once your transaction is complete, you must press "D" to finish the transaction, and "C" to receive a receipt.

Does the money machine give change back?
The money machine does not give back change.

If I don't have an ID how do I print?
If you don't have your ID, you can purchase a temporary card, called a BEARBUCKS card.

How much is a temporary BEARBUCKS card?
The empty card costs $1. To purchase a BEARBUCKS card, press "1" and then insert a $1 dollar bill. Your temporary card will be dispensed. 

Hey, I put more than $1 in the machine for my temporary BEARBUCKS card. Where is my change?
Remember that the machine does not give back change, and the temporary card costs $1 to purchase. If you insert more than $1, the machine will dispense your temporary card and not give back any change. You must first purchase the card for $1, then load it with money after it has been dispensed.

How do I load my BEARBUCKS card?
Insert the card with the BEAR BUCKS going in first and facing up. Add as much money as you wish.

Does the machine accept debit or credit cards?

How much does it cost to print/copy?
The price per page for printing or copying is 10 cents.

How do I check my printing balance?
There are two accounts on each student ID: the OUT OF POCKET/BEARBUCKS account for money that you add to your card, and the FREE PRINTING account for credits that the College gives you.

You can check your FREE PRINTING credit balance every time you print.

You can check your BEAR BUCKS money balance by swiping the ID card as if you wish to add money.

Which account gets used first when I print/copy?
Your FREE PRINTING credits get used first. When that account is exhausted, deductions begin to come out of your OUT OF POCKET/BEARBUCKS account.

For example, if you have 30 cents left on your FREE PRINTING account and $2 on your BEARBUCKS account and you want to print 5 pages, the machine will use the 30 cents on your FREE PRINTING account first. It will then deduct 20 cents from your BEARBUCKS balance.

How long does my FREE PRINTING credit stay on my ID card?
Your FREE PRINTING credits are cleared off of your card at the end of each spring semester. If you are taking summer classes, your balance will be cleared and a new $10 will post to your account for the summer semester.This summer balance will be available after 15 work days.

How long does my BEARBUCKS money stay on my card?
The BEARBUCKS balance will be cleared from your account after 12 months of non-use.


Where do I go to log in to my BRCC student email account?
You can access your BRCC student email account by going to the website and clicking on the Login button at the top right of the webpage. From there you can select Student Email.

What is my student email address?
Your student email address is your Lola user name followed by "". For example, a student named Ima Bear would have the Lola user name "imabear". Her email address would be

For Microsoft office 
Go to

What is my email password?
Your email password defaults to your first and last initials, the last four digits of your social security number, and the letters "p@ss". For example, if a student's name is Ima Bear, the default password for her email account will be ib1234p@ss (where "1234" are the last four digits of her social security number).

When is my new student email account active?
Your student email account becomes active the weekend before classes start after you first enroll.

Can I change my email password?
Yes, you can change your email password. We recommend that you change your email password to your Lola password.

Why is my email account suspended?
If your student email account is suspended, please contact the IT Help Desk at (225) 216-8448 or email us at

How long can I use my student email address?
You can use your BRCC student email address as long as you are a student.


How do I find my LoLa username?
Click the gold "Change Your Password" button on the LoLa login page and enter your SSN and your DOB to find your username.

What is my default LoLa password?
The default LoLa password is your first and last initials, your date of birth, and the letters "P@ss". For instance, a student named Ima Bear born on January 1, 1990 will have the LoLa password ib010190P@ss. 

How do I change my LoLa password?
Click the gold "Change Your Password" button on the LoLa login page, enter your SSN and DOB, confirm your username, and enter your new password twice. Please be certain to read the password requirements carefully.


What is my Canvas login information?
Your Canvas login information is the same as your LoLa login information.

Why is my class not showing up in Canvas?
Please ask your instructor if they have published the class.

I talked to my instructor and they said the class is published, but I still don't see the class in my Canvas account?
Contact the IT Help Desk at (225) 216-8448 or email us at

Why am I not receiving email notifications from my instructors?
In Canvas, go to "Settings", then "Notifications", then set the frequency options for notification for each item. We recommend "ASAP."
Make sure that you have added a valid email address to your Profile in Canvas.

Can I get text notifications from Canvas?
Yes. Go to your Profile and select "Add Contact Method." Enter your cell phone number and your carrier.

Will everyone be able to see my cell phone number if I enter it in Canvas?
No. Canvas will conceal your contact information.


How do I log into the BRCC-Student WiFi network?
Use your LoLa name and password to log into the BRCC-Student WiFi service.

Why can't I log in to the WiFi network after entering my LoLa login info?
If you are still experiencing problems logging into the BRCC-Student WiFi network, please contact the IT Help Desk at (225) 216-8448 or email us at


What is my login information for MyLABS?
Your MyLABS username is the same as your LoLa username or your email address Your password is your BRCC student email password, however a password is not required to sign in when done via the MYlabs link in Canvas.

BRCC Connect

How do I register for BRCC Connect (RAVE), the text and email alert system for the campus?
Go to BRCC's homepage at and click on the Login box at the top right. Select "BRCC Connect." Follow the directions to sign up for BRCC Connect.

Student Computer Lab Hours

Governors 112B Monday through Friday 8:00 am to 5:00 pm
Louisiana Room 128B Monday through Friday 8:00 am to 5:00 pm
Frazier Campus 130 Monday through Friday 8:00 am to 5:00 pm
Magnolia Library Lab Monday through Thursday 8:00 am to 8:00 pm
Friday 8:00 am to 5:00 pm
Saturday 8:00 am to 12:00 pm
Mid City Student Center Monday through Friday 8:00 am to 5:00 pm