FAQ's

Here are some of the most common questions our eLearners have asked us. Take a look and see if you can find an answer to your question. If not, please send us an email.

How do I apply for admission to BRCC?
Visit the home page of BRCC and click on the apply button along the top of the page. Applying for admission and registering for and completing courses is the same process whether you are taking eLearning or onsite courses.

How do I register for eLearning classes once I am enrolled?
Complete instructions are listed here..

Can I speak to someone about advising?
Absolutely, you can schedule a meeting with an advising expert by clicking here.

Will my eLearning courses transfer to other colleges and universities?
Yes, it almost all cases, the eLearning courses you complete and pass at BRCC will transfer to other colleges and universities. BRCC is a SACS COC accredited college.

What is an online course (WEB)? 
An online course meets 100 percent online using the Canvas LMS (learning management system). There are two types of online courses. A synchronous course is live meaning you will be required to meet with your instructor and other students at a specific time and day using Zoom, Teams, or another virtual meeting software. An asynchronous course will provide recorded lectures and learning experiences that you will need to review using Canvas. You will not have a meeting time for an asynchronous course.  All of the course meetings will be recorded and available for you to review. All of your assignments and testing will be done using the Canvas LMS for both types of online classes.

What is a hybrid course?
A hybrid course will meet online and onsite. Typically you will have class onsite (at either the Mid City Campus or one of our instructional sites) at least a few times during the semester. The rest of the time the course will "meet" virtually using the Canvas LMS. 

When am I able to log into my Canvas account and look at my course information?
You are able to log in on the first day of the semester. You should check your Canvas account daily for updates related to all of your courses.

Do you have any information about how to use Canvas?
Yes, we have two short videos that will provide a great foundation for you to get started. Canvas has a number of helpful videos and we recommend you start here. If you are looking for something specifically about BRCC start here. This link will take you to Canvas. Use your LOLA login and password to watch the video.

I want to send my instructor an email. Where can I find an email address?
If you are trying to send your instructor an email before the semester has started, you can search for your instructor on the BRCC Directory page. If you are trying to send your instructor an email once the semester has started, you can use the email feature on Canvas.

I am having problems related to Canvas. Where do I go for help?
You have two basic options. The first is by using the Help feature on Canvas. The Help button in located on the far left of your Canvas screen. The Help feature is monitored 24/7 and provides live chat, phone or email options. The second option is to contact the BRCC IT Help Desk. We also recommend reaching out to fellow classmate for assistance. If you are having problems, please be sure to notify your instructor as soon as possible.

Do I need to provide immunization records as a fully online student?
No, but you must complete and submit a Waiver of Vaccination and Release from Responsibility form.

How can I order my textbooks online?
The BRCC Bookstore is a great place to start. Once there:
     Click Order Textbook in the Textbook pull down menu
     Once there, you can search by book title, semester, department and course-section
     instructor
     Once you find your book, you can select it and checkout

Is there a way to talk with someone about issues I am experiencing in eLearning courses?
If the issue is related to coursework, the first contact should be an email to your instructor. If you do not receive a satisfactory response, the second option is to contact the department chair. 

Where can I find information about Proctorio?
BRCC provides proctoring services using Proctorio. You will need to use Google Chrome to run Proctorio and install the Proctorio extension. You can find information on how to do this here.

What if I don't have a computer, laptop, or tablet?
It is a general assumption that you have one of those devices in order to take an online or hybrid class. BRCC is committed to digital inclusion and may be able to help. Please notify your instructor immediately if you do not have access to technology and/or WiFi.

Can I get a tutor to help me online?
Yes, the Academic Learning Center offers online tutoring in a number of ways.

I don't have a reliable WiFi and sometimes it goes offline. Can you help?
Yes, there are a number of free WiFi hotspots in and around the Capital City Region and you can find them here.

Are there other resources for assistance?
We invite you to visit the Virtual Student Center to explore all of the options. To access, log into your Canvas account and select the Virtual Student Center from among your courses. If you are in need of technology hardware, please inform your instructor on the first day of class.

I just added my class but it is not showing up when I log into Canvas. What is wrong?
Once you have registered for a class, there is about a 15 minute processing time. Remember to refresh your Canvas page and your new class should appear. You can also look in Future Courses and if you see you course but cannot access, send an email to your instructor.

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