Administrative
Professional Essentials
This curriculum for administrative professionals
will help ensure that any communication with customers, internal
or external, is professional and productive.
1. Professionalism
This overview course looks at ways to develop aspects of professionalism
ranging from outward appearance to critical thinking skills.
2. Communication
Skills
Course includes active listening skills,
body language, tone, vocabulary, and two-way communication basics.
3. Business Writing
This class covers business writing basics,
including reports, memos, emails, letters, and other written communications.
4. Business Grammar
This session focuses on the most frequent
errors in business writing including grammar, spelling, and tone
of documents.
5. Email &
Voice Mail Management
Some of the most time-consuming activities
for most administrative professionals are email and telephone
management. This course offers organization techniques to cut
down on time spent on these activities and to ensure that the
message sent is the message received.
6. Time Management
This seminar will instruct attendees
on the effective use of planners, time management tools, and effective
time-savers in the workplace.
7. Project Management
In this session, attendees will take
a project from concept to complete project plan in a hands-on
training experience.
8. Records Management
This workshop will offer techniques
to organize folders, computer files, databases, and various other
formats of information that exist in today’s work environment.
9. Event Planning
Coordinating meetings and events is
often a duty that falls on the administrative assistant. This
course offers basic formulas, layouts, and checklists for making
sure nothing slips between the cracks.
10. Problem Solving
In this class, attendees will practice
problem solving through brainstorming, partnerships, and effective
negotiation techniques.
11. Diversity
A diverse workplace is a stronger workplace.
Different outlooks and backgrounds are what create new and innovation
solutions. Making the most of diversity is the theme of this session.
12. Effective Meetings
This will include the basic components
of effective meetings include advance communication, purpose statement,
the right invitees, a realistic agenda, correct room layout, public
minutes, and an action plan with follow up deadlines.
13. Customer Service
This session will include the basics
of outstanding customer service for both external and internal
customers.
14. Using Technology Effectively
This computer and office technology
boot camp will give the latest tips and tricks to operate effectively
in today’s workplace.
15. Ergonomics
Setting up a workstation for maximum
efficiency can help in workplace safety and reduction of such
hazards as carpal tunnel syndrome, eyestrain, and slips and trips.
Attendees will evaluate their workspace and redesign it in this
session.
16. Telephone Etiquette
For many customers, their only contact
with an organization is when they call in. How does your organization
rate? What is your telephone personality quotient? Attendees will
learn to improve their telephone image in this course.
17. Stress Management
Stress is a major factor in most illnesses
in today’s society. This session will look at stress reduction
techniques to make a workplace more enjoyable and more effective.
18. Dealing with Difficult People
In this session, attendees will practice
dealing with difficult individuals using a basic six-step process
that will boost communication and cooperation.
19. Public Speaking
This overview covers presentation skills
for impromptu and planned speaking opportunities, from design
to presentation, and gives attendees a chance to practice a short
presentation during the course of the class.
20. Continual Learning
Opportunities and ways to reinforce
the training sessions of the certificate program, creation of
supported mentor relationships, and techniques to share this information
with others in the workplace.
INCUBATOR
The SBTC Incubator provides a supportive
environmental and entrepreneurial education that exists to assist
small start-up businesses with the skills necessary to develop,
grow and create jobs. Training is designed to assist our
small business partners with meeting their needs while allowing
BRCC to provide our students with expanded entrepreneurial education
and experiences.
