Frequently Asked Questions:

1. How do I log into the network?
2. How do I add a networked printer?
3. How do I map a network drive?
4. What’s the importance of the “H” drive?
5. How do I change my Banner password?
6. How do I change my network password?
7. How do I set a local drive in Banner?
8. How do I create a personal menu in Banner?
9. How do I get computer equipment moved?
10. How do I access my email from home?
11. How do I add a personal folder in MS Outlook?
12. I received an email stating that my mailbox was full.  How do I regain some space?

How do I log into the network?

1. Walk up to any computer in the BRCC domain.
2. Press the ALT+CTRL+DEL keys simultaneously.
3. Enter your username in the field labeled username.  (Your username was assigned by IT at the time the account was created)
4. Enter your password in the field labeled password.
5. Make sure BRCC is in the field labeled domain.
6. Select OK.

How do I add a networked printer?

1. Open internet Explorer and type in “http://printsrv/printers” into the address box.  You will be presented with the first page of a listing of BRCC network printers.

2. Find the Name of the printer that you want to install.  Click on the link for the “Next 10 Printers” if you don’t see the name of the printer you want to add.  If you are unsure of the name of the printer, look in the “location” column.  The location column will describe where the printer is located. (See photo above.)
3. Once you have selected the printer click on its name.
4. Then click on “Connect” to install the printer. (The connect link is located to the left of the screen under the “Printer Actions” section.

5. You will then be presented with a dialogue box asking if you want to add a printer connection.  Select “Yes”.

6. You will then get a message within a few seconds indicating the printer has been installed.  You can now close the web browser and begin using the printer.

How do I map a network drive?

1. There are several methods available to Map a network drive.  Here is one of those methods.  First click on the “My Computer” icon on the “start” menu.

2. Then click on the “Tools” drop down menu and click on “Map Network Drive….”.

3. The Map Network Drive box will open.

4. In the “Drive” box select the drive letter that you want drive mapped too.  Then enter the path to the folder you want mapped.  The photo below shows that the path \\brcc\shares\faculty will be mapped to the drive letter “T”.

5. Click finish to complete the drive mapping.  If you don’ have the proper security permissions to the folder you are trying to map, then you will receive an “Access is denied” error after clicking finish.  If there is a valid need for access to the folder, submit a helpdesk ticket in order to obtain the proper permissions.

What’s the importance of the “H” drive?

Q: What is the “H”drive?

A: the “H” drive or (home folder) is a mapped folder designated to a specific user’s login that is stored and backed up on a server on the network

Q: How do I access the “H” drive?

A: First click “start” then click on “My Computer”.                      

You will then see the window below.

In this window you will see Network Devices. Under network devices you will see a drive with your last name and first initial labeled with a “H’.

Q: Is the “H” drive a secure drive?

A: Yes, no other user will be able to access your folder under their login.

Q: What are the benefits or why should I use the “H” drive?

A: Plenty, to name just a few, data accessibility. You will be able to go anywhere on the BRCC campus and login to a computer and access your files. Another reason and probably the most important is data backup. If you make a mistake and accidentally delete a file, it could be retrieved and placed back on your “H” drive. If the unthinkable happens and your computer CRASHES, don’t worry because your data will be safe and secure on the “H” drive.

How do I change my Banner password?

Once you get your USER ID and temporary password from IT:

Double click the BANNER Icon on your desktop and the screen below is displayed.

1. On the screen enter:

USERNAME:      <the USER ID assigned by IT>

PASSWORD:      <the temporary password given to you by IT>

DATABASE:       BRCC.SARAH

2. Left click the button labeled ‘Connect’.

3. On the screen below, in the white box next to ‘GO’, enter GUAPSWD. Then click ‘enter’.

The screen below (GUAPSWD) will be displayed. The password becomes effective immediately when you change it.

The ‘Oracle User ID’ field contains your current ID and cannot be changed.

4. Enter your current (temporary) password in the ‘Oracle Password’ field.  You must correctly enter your current password before you can proceed.
5. Enter your new password in the ‘New Oracle Password’ field.
6. Re-enter your new password in the ‘Verify Password’ field exactly as you entered it in the ‘New Oracle Password’ field.

The new password cannot include ($) dollar signs. Passwords cannot begin with a number, but you can use numbers anywhere else in the password.

7. Select the ‘OK’ button to save your changes or select ‘Cancel’ to exit the form without making any changes.

Remember, your new password becomes effective immediately when you change it.

How do I change my network password?

1. Log into a workstation in the BRCC domain using your assigned credentials.
2. After successfully logging into a workstation, press the ALT+CTRL+DEL keys simultaneously.
3. Select Change Password
4. Enter your current password
5. Enter your new password
6. Re-enter your new password
7. Select OK

Your password has now been changed.

How do I set a local drive in Banner?

To set or change the local directory to save files to in Banner, perform the following five steps:

1. Startup Banner and logon to your Banner account.
2. In the small text box labeled “Go:” enter:  GUAUPRF

3. When the General User Preferences Maintenance (GUAUPRF) window opens, click the button labeled “Directory Options”.

4. Using the scroll bar, navigate to the entry with the “Description:” text set to “Client Server path to write data extract file (.csv)”, and enter the DOS compatible directory name in the text box labeled “User Value:”.

5. Click the OK button to save any changes.

How do I create a personal menu in Banner?

To create or change your Personal Menu (My Banner) in Banner, perform the following seven steps:

1. Startup Banner and logon to your Banner account.
2. In the small text box labeled “Go:” enter:  GUAPMNU

3. When the My Banner Maintenance (GUAPMNU) window opens, select the type of object you wish to add from the pulldown menu above the left pane.

4. To sort the list, click the purple arrows icon  located to the right of the pulldown menu above the left pane.
5. Left click on each object you wish to add to your personal menu.  You can alternate between object types using the pulldown menu above the left pane as you select objects to add to your personal menu.  Objects will be highlighted in white when selected.
6. When all objects have been selected (highlighted in white) in the left pane, click the left mouse button in the location in the right pane where you want to place the list of objects, and then click the left mouse button on the “Insert Selection”  button in the center between the panes which looks like a right arrow.

7. The objects will be added to the personal menu in the right pane.  Select File-Save to save any changes.

How do I get computer equipment moved?

Because the fixed asset system tracts items by location, it is essential that transfers of fixed assets be reported and recorded.

Transfers may be classified in two areas:

                        1). INTERNAL:  Within the college location (does not leave the College Premises)

                        2). EXTERNAL:  College property leaves the college.

Only the Information Technology Department is authorized to move Computer and Computer related equipment.

The Following Procedure is to be used when Computer and Computer related equipment is moved.

(a)    Obtain a Moveable Property Transfer Request Form from Property Control officer or Help Desk.

(b)   Fill the form out and obtain The Requesting Department Heads Signature.

(c)    Take the signed out form to the Help Desk and Turn it in.

How do I access my email from home?

1. First you must have an internet connection on your home computer (dial- up, DSL, or cable)
2. Make sure that you have Internet Explorer version 6.0 or later on your computer with cipher strength of at least 128bit. This can be checked by opening your web browser and clicking help on your toolbar. Once you have clicked help, select about internet explorer. A window will appear with all your browser information. If your browser does not meet the minimum requirements you can go to www.microsoft.com and download the latest version of the Internet Explorer browser.

3. Once you have the minimum requirements to view your e-mail go to the BRCC website at address http://www.mybrcc.edu .

4. Under the “Current Students” section in the middle of the page select the link labeled “CHECK E-MAIL”.

5. When you select this option you will receive a security alert, select YES

6. Once you have selected yes you will receive a login window that will ask you for a user name and password. This is the same username and password you use when logging into your computer at your desk.

7. After successfully entering the correct username and password you will be connected to your e-mail, Congratulations

How do I add a personal folder in MS Outlook?

1. Open MS Outlook and click on the “File” drop down menu.
2. When it opens, click on “New” then “Outlook data file…”.

3. Select “Personal Folders File(.pst)” for “Types of storage:”, then click OK.

4. In the “Create or Open Outlook Data File” box, navigate to your home directory (“H” Drive) and click Open.  Then Click OK.

5. On the next screen in the Encryption Setting box select “No Encryption”.  Then click OK.

6. Next you will see the Personal Folder appear in the main Outlook view as shown below.

7. The Personal folder just created will allow you to store e-mail on your “H” drive instead of the Mail server.  Just drag and drop e-mail messages from other folders into the newly created Personal Folder.

I received an email stating that my mailbox was full.  How do I regain some space?

The system administrators who run your mail servers give your mailbox a set amount of storage space.  Once that storage space is full, you’ll not be able to send or receive e-mail messages until you free some space. You can use several techniques to clean out and manage your mailbox storage space:

Manually delete old or unwanted e-mail messages.

Typically, messages with attachments (such as sound and image files) take up the most space.

You can move messages to your Deleted Items folder, or you can delete them permanently:

Sort your messages to find the types of messages that you want to move or delete.

For example, you can find all messages with attachments by clicking Sort by: Attachment. You can also use Advanced Find (CTRL+SHIFT+F) to search for messages from a given sender or for messages that contain a common word or phrase.

Once you’ve selected your unwanted e-mail messages do one of the following:

v     Press DELETE to move the messages to your Deleted Items folder.

v     Press SHIFT+DELETE to permanently delete the messages.

v     Drag the messages to a personal folder that you have created.

v     Automatically archive files to a Personal Folders file (.pst). This method involves the least amount of labor on your part. By default, Outlook does this for you every three months using a feature called AutoArchive. If you fill your mailbox before then, you can change the AutoArchive interval or start AutoArchive manually. For more information about changing your AutoArchive settings or starting the feature manually, see Help in Outlook.

v     Set up Inbox rules. You can set up rules that automatically move messages to folders on your hard drive.